Returns & Refunds Policy
Refund & Return Policy
Thank you for choosing House of Mehar. We want you to feel beautiful, confident and connected with each piece you bring into your life. If your purchase doesn’t feel like “you,” we are here to help — with clarity, care, and compassion.
Returns & Refunds
If for any reason you’re not completely satisfied with your purchase, you may return any full-priced item within 3 days of delivery for a refund or store credit, under these conditions:
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The item must be in original condition — unworn, unwashed, unaltered — including all tags, labels, packaging and original packaging materials.
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Please try on garments gently. We can’t accept returns if a piece shows signs of wear, make-up marks, perfume scent, or any damage.
Once we receive and inspect the returned item and confirm it meets our guidelines, we’ll offer:
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A full refund to your original payment method, or
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A store credit (if preferred)
Please note: Original shipping charges (if any) are non-refundable.
We do not accept returns for:
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Accessories, intimate wear or undergarments
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Items marked “Final Sale,” “Sample,” or “Clearance”
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Garments damaged or worn post-delivery
If a returned item fails our quality check, we reserve the right to reject the return and return the item back to you.
Exchange & Size Change
Because House of Mehar curates each collection in small, thoughtful batches, we currently do not offer direct exchanges (size or style swap).
If you’d like a different size or item, you may:
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Return the original item under our Returns Policy, then
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Place a new order for the desired size/style (subject to availability).
Return Shipping & Process
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Return shipping is the customer’s responsibility.
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We recommend using a trackable shipping method and keeping proof of postage — House of Mehar cannot be held liable for packages lost or damaged in transit.
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Once your return reaches our studio and passes inspection, we will process refund or credit within 2–3 business days. You’ll receive an email confirmation once completed.
Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the defect or damage
If your claim is valid, we will either:
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Send a replacement (subject to stock), or
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Issue a full refund (including any return shipping, if we ask you to return the item)
Our Promise
At House of Mehar, we believe in slow, mindful fashion — garments created with heart, intention, and respect for each woman’s individuality.
Our Refund & Return Policy is an extension of that belief: transparent, fair, and built on trust.
If you have any questions or need assistance, reach out to us at support@houseofmehar.com — we’re always here with warmth and care.
